Why is my CXA61/81 Bluetooth disconnecting or can no longer be be found nor paired?

First steps:

1. Make sure any previous pairings with the CXA61/81 are removed/deleted from both Mac device and mobile devices.

2. Factory reset the CXA61/81 but instead of powering up from standby after the reset is complete, disconnect from power for around 30 seconds then power up from standby.

Pairing:

1. Select Bluetooth input on CXA61/81.

2. Open Bluetooth settings on Mac, CXA61/81 should appear as an available speaker/device.

3. Click on ‘Connect’

4. Test by playing a track from a preferred source/music app.

5. Pause Music playback on Mac, open Bluetooth settings and disconnect from CXA61/81
   (It may also be worthwhile switching off Bluetooth briefly on the Mac before attempting to pair with the mobile device.)

6. Using the mobile devices settings, search for and pair with CXA61/81 (you can then enable Mac Bluetooth again)

7. Play a track from the preferred source

Switching between devices.

(‘Best Practise Guide’)

If following the steps above, the mobile device should still be connected.

1. Pause music playback, then disconnect from CXA61/81

2. On Mac, go to Bluetooth settings and connect to CXA61/81

3. Once again, play music from preferred source to test.

4. Go to Bluetooth settings and disconnect from CXA61/81

5. On mobile device connect to CXA61/81

6. Play track from the preferred source.

The main points to consider for maintaining connection and switching between devices is to disconnect the Bluetooth connection to the CXA81 from whatever device you are using before attempting to reconnect with the other.