Why is my TVB2 producing a distorted sound?

If you are experiencing a distorted sound being output from the TVB2, this may be due to a multi-channel (surround sound) signal being sent from the source device.

TV sound settings:

The TVB2 is designed to receive either a PCM/LPCM or stereo signal and is unable to understand surround sound signals such as Dolby or DTS.

With this in mind, please ensure that your source device output settings (TV/Blu-ray/DVD etc) are set to either PCM/LPCM or stereo within the settings.

In some cases, this can also occur with TV apps such as Netflix/Amazon instant video. In cases such as this, the sound settings within the app will require adjustment to PCM/LPCM or stereo.

If you are unsure of how to adjust your TV/TV-app sound settings, please refer to your TV manual or contact your subscription provider.