If your Cambridge Audio Melomania product develops a fault, and the issue cannot be resolved through the troubleshooting steps and is under warranty and deemed to be faulty we will issue a RMA number and arrange its return to us for repair or replacement.
For a replacement please complete this Replacement Form (please only use this form if you want a replacement item)
For REFUND please see below.
Please note: For customers in Canada seeking a replacement this form will not work. Instead, please use the "Contact Support" button at the bottom of the page to get in touch with a support agent regarding your issue.
Only purchases from Cambridgeaudio.com are covered by the Cambridge Audio warranty policy.
When contacting us please provide as much information as possible to help us to provide a swift resolution.
We want to make sure you are 100% happy with your Cambridge Audio Melomania product.
You are able to request a return for a full refund by contacting us using this Refund form.
To be eligible for a money-back risk-free return:
You have requested a return merchandise authorisation (RMA) within a risk-free return period
UK 60 days
Europe 60 days
USA 60 days
HK 100 days
Products being returned must be in re-saleable condition in the original packaging with all accessories.
You purchased from Cambridgeaudio.com
Please note: For customers in Canada seeking a refund this form will not work. Instead, please use the "Contact Support" button at the bottom of the page to get in touch with a support agent regarding your issue.
Please note: Customers in China and Hong Kong: We will not be able to facilitate the return of Melomania products via the automated RMA form. Instead, please contact our Hong Kong office where a member of the team will be able to advise you further on the next steps:
Cambridge Audio (Asia) Ltd.
10/F., Hale Weal Industrial Building
22-28 Tai Chung Road
Tsuen Wan, N. T., Hong Kong
Mon. to Fri.: 9am to 1pm & 2pm to 6pm
Sat., Sun & Public holidays: Closed
Tel: (852) 2499-6018
If you did not purchase your product through Cambridgeaudio.com, please refer to your place of purchase to discuss your return options.