What is the warranty?
Your Cambridge Audio product warranty is the responsibility of the retailer or dealer that you purchased from. If you purchased from a retailer or dealer please contact them for warranty information.
If you purchased from Cambridge Audio directly via Cambridgeaudio.com or our Amazon stores.
Cambridge Audio products are covered by a warranty from the date of purchase. This does not cover above-average wear and tear, misuse, and abuse.
Melomania:
• 18 months warranty
• Additional 6 months warranty for registering your product at CA.com
EDGE:
• 24 months warranty
• Additional 36 months warranty for registering your product at CA.com
Everything else:
• 24 months warranty
• Additional 6 months warranty for registering your product at CA.com
For customers who purchased from Cambridge Audio directly via our eBay store in the UK, U.S, or Europe:
• The warranty is specified on each individual listing.
Software:
• We will support our software-enabled products with security updates up to a maximum of five years from the end of manufacture.
Note: This only applies to products which can be connected to a network and only applies to software directly controlled by Cambridge Audio, and not to third-party services.
Replacements:
• If you receive a replacement product under warranty, the new warranty for this replacement will last either until the end of your original product's warranty period or for 12 months from the date you received the replacement, depending on which of these two durations is longer.
Repairs:
• UK & EU: All repairs are covered for 3 months. This includes parts and labour. If the unit is then returned with a completely different fault unrelated to the first, this would be a chargeable repair.
• U.S & Canada: All repairs are covered for 30 days. This includes parts and labour. If the unit is then returned with a completely different fault unrelated to the first, this would be a chargeable repair.
The warranty covers the repair or replacement (at Cambridge Audio’s discretion) of your Cambridge Audio product if it is found to be defective due to faulty materials or workmanship within the warranty period.
If any part is no longer available (e.g. particular colour variations), Cambridge Audio will replace it with a functional replacement part. Please be aware that due to the age of some devices this may no always be possible, in which case we will contact you direct to discuss further options.
Cambridge Audio products are engineered and constructed for continual high performance in normal domestic settings. If a Cambridge Audio machine is used in the way it is intended, and it breaks down within the warranty period, it's our responsibility to repair or replace it.
There are, however, some circumstances in which a Cambridge Audio warranty doesn't cover the repair or replacement of a product. These aren't hidden in the small print. Here's what isn't covered:
Above-average wear and tear
Accidental damage
Damage as a result of use not in accordance with the product’s power rating.
Damage from external sources such as transit, weather, electrical outages or power surges.
Failures caused by circumstances outside of Cambridge Audio’s control.
Faults caused by:
Negligent use, misuse, neglect or careless operation of the machine;
Use of parts not assembled or installed in accordance with the instructions of Cambridge Audio.
Repairs or alterations carried out by parties other than Cambridge Audio or its authorised agents.
The warranty becomes effective at the date of purchase (or the date of delivery if this is later).
You must provide proof of purchase before any work can be carried out on your product under the warranty. Please note that without this proof any work carried out will be chargeable. Please keep your purchase receipt.
All work will be carried out by Cambridge Audio or its authorised agents.
Any parts which are replaced will become the property of Cambridge Audio.
The repair or replacement of your machine under warranty will not extend the period of the warranty.
The warranty provides benefits that are additional to and do not affect your statutory rights as a consumer.
This warranty will only be valid if the product is used in the country in which it was sold.
If you take your product abroad the warranty may be invalidated. However, we will do our best to help you in your new country of residence.
Cambridge Audio warranties are transferable with the product, provided the original proof of purchase from Cambridge Audio is supplied, together with evidence of any change of ownership of the machine, confirming that the machine was in good working order when the change of ownership took place.
IMPORTANT:
If you purchased from a retailer or dealer please contact them for warranty information.