If there is no sound through one or both channels when playing a record it could be down to the following:
Amplifier not switched on.
Amplifier is muted.
Incorrect input is selected.
Bad connection with amplifier, connector plugs not fully pushed home.
Stylus is not making a connection to the record.
No connection to the loudspeakers
Please check all of the above in order to solve the issue.
If you have any questions or queries regarding this, please contact us by submitting a request here and our Support team would be more than happy to help.